by Matt Boltz
Every organization is at risk of the “Lottery Winner” scenario. One or more of your employees hits the lottery jackpot and doesn’t ever have to show up to work again. They are gone but the work still has to get done. Do other members/managers of the team know how to do that person’s job? Are processes documented and are the process documents up to date? Are other members of the organization cross trained on the lottery winner’s tasks? If you answered ‘No’ to these questions then your organization may have an issue with Single Points of Failure.